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Privacy Policy

Effective Date: June 30, 2025 Last Updated: June 30, 2025

1. Who We Are

At ScreenHelp.ai, one of our main priorities is the privacy of our users. This Privacy Policy document contains types of information that is collected and recorded by ScreenHelp.ai and how we use it.

Contact: support@screenhelp.ai
Supervisory Authority: Czech DPA (ÚOOÚ)

2. What Information We Collect

Account Information:

  • Email address, name, and login credentials
  • Account preferences and subscription status
  • Billing information (processed by Stripe)

Usage Information:

  • AI prompts and queries you create
  • Screenshots you upload for analysis
  • AI-generated results and saved content
  • Service usage patterns and timestamps
  • Analytics data (page views, user interactions, feature usage)

Technical Information:

  • IP address, browser details, and basic geolocation data
  • Device information and operating system
  • Performance metrics and error reports

3. Why We Process Your Information

To Provide Our Service:

  • Create and manage your account
  • Process screenshots through AI analysis
  • Handle payments and subscriptions
  • Provide customer support

To Improve Our Service:

  • Analyze usage patterns (anonymized data only)
  • Optimize performance and develop new features
  • Ensure security and prevent fraud

With Your Consent:

  • Provide detailed service improvement insights through enhanced analytics
  • Optimize user experience based on detailed usage patterns
  • Identify and resolve usability issues through browsing session analysis

Legal Basis: We process your data based on our contract with you (service provision), legitimate business interests (improvements and security), and your consent (for enhanced analytics features).

4. AI Processing and Your Rights

How AI Works: When you upload screenshots through our service, we send them to OpenAI's services for analysis using your predefined prompts. The AI analyzes the visual content and returns text-based insights and recommendations. This AI processing is the core functionality of our service.

Your Control: You have full control over what screenshots you share and what actions you take based on AI suggestions.

5. Who We Share Information With

We only share your information with trusted service providers who help us operate the service:

OpenAI Ireland Limited (Ireland) / OpenAI, L.L.C. (United States)

  • Purpose: AI analysis of screenshots and prompts
  • Data shared: Screenshots, prompts, technical information
  • Privacy policy: https://openai.com/policies/privacy-policy/

Supabase, Inc. (United States)

  • Purpose: Account management, authentication, and data storage
  • Data shared: Account information, usage data, prompts and results
  • Privacy policy: https://supabase.com/privacy

Stripe, Inc. (United States)

  • Purpose: Payment processing and subscription management
  • Data shared: Billing information, payment history, transaction data
  • Privacy policy: https://stripe.com/privacy

Vercel Inc. (United States)

  • Purpose: Platform hosting and privacy-friendly analytics
  • Data shared: Basic usage analytics (no personal identification)
  • Privacy policy: https://vercel.com/legal/privacy-policy

Google Ireland Limited (Ireland) / Google LLC (United States)

  • Purpose: Optional OAuth authentication
  • Data shared: Basic profile information (email, name) when you choose Google login
  • Privacy policy: https://policies.google.com/privacy

PostHog Inc. (United States)

  • Purpose: Product analytics and user behavior insights
  • Data shared: Usage analytics, page interactions, anonymized user behavior data
  • Privacy policy: https://posthog.com/privacy

All these providers use appropriate safeguards for international data transfers including Standard Contractual Clauses and Data Privacy Framework certifications where applicable.

6. International Data Transfers

Some of our service providers operate globally, including in the United States. We ensure all international transfers have appropriate legal protections through adequacy decisions or standard contractual clauses.

7. How Long We Keep Your Information

Account data: Until you close your account, plus 30 days Financial records: 6 years (required by law)

8. Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information (with some legal exceptions)
  • Download your data in a portable format
  • Object to certain processing
  • Restrict how we use your information

How to exercise these rights: All rights must be requested via email to support@screenhelp.ai. We'll respond within one month (up to three months for complex requests).

9. Age Requirements

You must be at least 16 years old to use our service. Users under 16 need explicit parental consent via email verification.

10. Browser Extension

Our browser extension operates with minimal data collection and requires only minimum permissions necessary for functionality:

What the Extension Collects:

  • Your configured keyboard shortcut combinations

What the Extension Does:

  • Stores all data locally on your device
  • Connects to the ScreenHelp web application only to send triggered events when you use your configured shortcuts
  • Listens specifically for your user-configured key combinations

What the Extension Does NOT Do: The extension does not monitor your browsing activity, capture keystrokes beyond your configured shortcuts, record website content, or track your behavior in any way.

11. Cookies and Similar Technologies

Essential Cookies: We use cookies to keep you logged in and process payments securely. These are necessary for the service to work.

Analytics Cookies: We use anonymized analytics to understand how users interact with our service. You can choose whether to allow analytics cookies:

  • If you consent: We can track your usage patterns across sessions to improve our service and may include browsing session recordings
  • If you decline: We only collect basic analytics during your current session

What We Don't Use: We don't use advertising cookies or behavioral profiling for marketing purposes.

Your Control: You can manage cookies through your browser settings and our consent banner. You can change your analytics consent preference at any time. Blocking essential cookies may affect service functionality.

12. Security

We protect your information using industry-standard security measures including encryption, secure servers, and access controls.

13. Data Breach Notification

In case of a data breach, we will notify the Czech DPA within 72 hours where required by law. We will notify affected users without undue delay if the breach poses a high risk to your rights and freedoms, providing clear information about the breach and recommended actions.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of material changes via email or service notice 30 days before they take effect. Continued use of our service after the effective date constitutes acceptance of the updated policy.

15. Contact Us

Questions about privacy: support@screenhelp.ai

Complaints: You can contact us directly or file a complaint with the Czech Data Protection Authority (ÚOOÚ) at uoou.cz